Global Sales Network
We have a comprehensive global sales network covering Russia, the United Kingdom, Canada, Vietnam, Myanmar, Argentina, Spain, Greece, South Africa, the Philippines, Singapore, Turkey, Iraq, Serbia, Japan, South Korea and Taiwan region of China. We provide timely product consultation, customized solutions and full-range services for customers worldwide.
After-Sales Service
With over ten years of dedication to the thermal paper and label paper packaging industry, LIHESEN relies on its Qingdao headquarters, Zhuhai production base and professional technical team to build a one-stop after-sales guarantee system. We deliver full-cycle, efficient and professional services to help customers stabilize production, reduce costs and achieve long-term operation.
Core Service Tenet
Customer-oriented, the company adheres to the service philosophy of "rapid response, accurate resolution, full-process escort and sustainable empowerment". Supported by technological innovation, we focus on improving production line efficiency and consistently create lasting value for clients with standardized and professional services.
Comprehensive Service Strength
Our self-owned Zhuhai factory independently produces packaging equipment, spare parts and consumables with stable quality and sufficient inventory. The Qingdao headquarters coordinates overall service scheduling, while our senior engineer team provides seamless full-link services including installation, maintenance, repair, technical training and consumables support.
Full-cycle Standardized After-sales Support
We provide one-stop full-cycle after-sales services covering equipment installation and commissioning, fault maintenance, regular inspection, genuine spare parts and consumables supply, technical upgrading and lifelong follow-up support, fully ensuring stable and efficient operation of production lines.
Service Vision
In the future, we will continuously upgrade our technology and service system. Committed to becoming a reliable global partner in the packaging industry, we empower customers’ long-term development with high-quality after-sales services and pursue win-win cooperation.
FAQ
Here we have sorted out common questions about equipment installation, commissioning, after-sales maintenance, consumable supply and technical support to help you quickly solve daily operation problems and obtain efficient and professional service support.
Yes. With our self-owned Zhuhai manufacturing base, we independently produce original equipment spare parts, thermal paper and label paper consumables. Sufficient stock and stable quality ensure long-term, one-stop supply support to keep customers’ production lines running continuously and efficiently.
We provide 7×24-hour after-sales support. All inquiries will be responded within 1 hour. Most minor faults can be solved remotely. For complex failures that require on-site handling, our engineers will be arranged promptly to minimize downtime and production losses.
Yes. All our automatic packaging line equipment supports professional on-site installation and parameter calibration. We also provide free on-site technical training for operators, covering equipment operation, daily maintenance and basic troubleshooting to ensure stable and fast production startup.